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Device compatibility | Device driver | Device connection | Play/Stop | Device informations | Adjust volume | Adjust threshold | Unplug devices | Wrong device | Ghost device | Disable plugin | Enable sound | Unmute Sound | Enable internal PC speakers

There are pictures generated by my screen but I do not feel any audio-tactile sensations

There are several issues that may cause this problem. If none of the solutions below work for you, feel free to contact us.

Make sure you are using a verified iFeelPixel compatible TouchSense device (iFeel Mouse, SteelSeries Rival or a Novint Falcon). If you use an incompatible device, your device will not work, or will work poorly, with iFeelPixel. Not all force feedback devices adhere to established DirectX force feedback standards for sensation control and new products are introduced all the time making it impossible for iFeelPixel to test them all. For a list of iFeelPixel verified compatible devices that were tested at the time of this program release, please visit our Compatible Hardware List. For the most up-to-date Compatible Hardware List, please visit the Hardware Requirements.

Make sure your TouchSense device (iFeel Mouse, SteelSeries Rival or Novint Falcon) has the latest device driver installed. The Windows operating system often offers default generic Windows device drivers. In some cases these generic Windows drivers override your manufacturer's device driver. You should always verify you have the latest driver version for your gamepad, joystick, wheel, mobile or mouse by visiting your hardware manufacturer's support website. You can verify that Window is NOT using a generic Microsoft device driver or check the current device driver version number by opening your START >> SETTINGS >> CONTROL PANEL >> SYSTEM location and looking in your Hardware Device Manager settings under "Human Interface Devices" and looking for your device's product name.

What is new in SteelSeries Engine?

How do I upgrade to newer Falcon drivers?

DevManView is an alternative to the standard Device Manager of Windows, which displays all devices and their properties in flat table, instead of tree viewer.

Make sure your Immersion TouchSense device (iFeel Mouse, SteelSeries Rival or Novint Falcon) is connected and all drivers are installed properly. If you can feel sensations on the device with other applications like SteelSeries Engine, Immersion Desktop, TouchSense/VibeTonz Studio, NVeNT, F-Gen, force feedback games, Novint Games, then your problem is not driver related.

Always keep running SteelSeries Engine in the background in conjunction with iFeelPixel.

Use SteelSeries Engine to customize the vibration patterns, duration, intensity and triggers for your Rival 500 or Rival 700.

How do I install the Falcon drivers correctly?

USBDeview is a small utility that lists all USB devices that currently connected to your computer, as well as all USB devices that you previously used. For each USB device, extended information is displayed: Device name/description, device type, serial number, the date/time that device was added, VendorID, ProductID, and more...

DriverView utility displays the list of all device drivers currently loaded on your system. For each driver in the list, additional useful information is displayed: load address of the driver, description, version, product name, company that created the driver, and more.

Make sure your mobile device is connected and all drivers are installed properly. Verify that Mobile Device Center or ActiveSync is already installed and perfectly configured on your machine. If you can feel sensations on the device with other applications like TouchSense/VibeTonz Studio, then your problem is not driver related.

Handset Does Not Appear in the Device List

If you have a TouchSense enabled handset attached to the system and it is not listed in the device list of TouchSense Studio, follow these steps to establish the connection. If the handset appears in the device list at any point during this process, there is no need to continue with the remaining steps.

  1. Make sure the correct drivers for your device are installed and operating correctly.
  2. Click the refresh button in TouchSense Studio to re-scan the PC for available devices.
  3. Unplug the handset’s USB cable, then plug it in again, wait a few seconds and press the refresh button in TouchSense Studio.
  4. Reboot the handset. After the handset finishes booting, wait a few seconds and press the refresh button in TouchSense Studio.
  5. Reboot the PC.

If the handset is still not listed, contact Immersion technical support or read "Connecting Windows mobile phones".

How Do I Install Windows Mobile Device Center (WMDC) For My Windows Mobile Device?

How to install mobile device center on your Samsung Omnia?

Windows Mobile Device Center troubleshooting guide

USB Advanced Network Functionality for Tactile Mobile Phone

iFeelPixel, NVeNT, Fgen and the Novint games launch successfully, but the Falcon does not function during gameplay. What is wrong?
  1. This could be a power supply issue (make sure the power supply is plugged in directly to the wall, that the plug is properly seated into the power supply body, and that the outlet is receiving power).
  2. Try to Reset the Falcon
How do I “reset” my Novint Falcon?

Many temporary issues with the Falcon can be fixed by simply unplugging the USB cable, and plugging it back in:

  1. Exit any game you may be playing
  2. Exit N VeNT, F-Gen or iFeelPixel
  3. Unplug the USB cable from the Falcon & PC
  4. Re-plug the USB cable to the PC & Falcon.

If you are having failures with too many USB devices, you need to reset the USB Root Hub(s) of your computer.

The most important part of the guide is to reset the USB Root Hub to fix the Blue Screen Of Death (code 0x0000007E) that some Novint Falcon users encountered.

For windows Vista or windows Seven operating system, you can select Safe mode on the boot in pressing a keyboard key (F5 or F8).

Getting into Windows Safe Mode:

How to Start Windows in Safe Mode

Make sure iFeelPixel™ is not stopped.
  1. Double-click the iFeelPixel™ icon in the system tray or open it from the Start menu.
  2. Click the "Play" button above the iFeelPixel™ logo.
  3. If it still doesn't work, try to relaunch iFeelPixel™
  4. An alternative solution: you could use the "Restore settings to default " function
    File > Settings >> Reset settings
Open View >> TouchSense Information. You will see all informations you need about the Hardware and Software required, if something is missing, try to get it or update it.
Adjust the Master Volume and other volume controls. Try increasing the volume to see if this fixes the problem.
Make sure the Threshold and Volume/Strength sliders are correctly adjusted. Try adjusting your sliders. You may find that adjusting the Volume/Strength and Threshold Sliders help.
Make sure only one Immersion TouchSense device (or novint Falcon) is attached to your system.
iFeelPixel cannot control more than one device through the Immersion (or Novint) plugin. Try to unplug all the devices, then restart the Operating System with only one device.

Effects are Playing on the Wrong Device

You may encounter this problem if you have more than one Force Feedback device attached to your system. This version of iFeelPixel™ only supports a one device at a time and will select the first device it finds.

The search order is as follows:

  • Look for a force feedback mouse. iFeelPixel will use the first FF mouse
    it locates (e.g. Logitech iFeel Mouse, Belkin Nostromo).
  • If no force feedback mouse is found, Look for a DX device. DX devices are joysticks, wheels and gamepads. If more than one of these devices is present, iFeelPixel™ will use the first one listed in the "Game Controllers" or "Gaming Options" control panel.

Thus, if you wish to use iFeelPixel with a mouse, you must not have any Force Feedback joysticks, wheels or gamepads attached to the system. Further, if you need the sensations to be played on a specific mouse, you should have no FF mice other than that one attached to the system.

You might change the mouse or trackball you use when working with your computer depending on the nature of the task you are carrying out. For example, under most circumstances you may use a corded mouse, however if you are giving a presentation using slides generated from your computer you may want to use a presentation device.

Use the Devices tab of Mouse Properties to select the device you are using from a drop-down list of those available for your computer:

Mouse Properties: Device Information

The Devices tab also provides information about the mouse, including the mouse driver and control center version number. This information may be helpful if you experience any technical problems.

Note for advanced users: In Windows, you can change the game controller's ID via START >> SETTINGS >> CONTROL PANEL >> GAME CONTROLLERS >> Advanced.
Select the device you want to use with iFeelPixel. Typically, software that only look for one controller find the game controller with ID 1.

Select preferred device

Alternative solution: JoyIDs utility can be a real timesaver for those that use multiple controllers! It is a nice utility which allows both switching of IDs, as well as presetting several configurations (say, one for racing games, one for platformers, and another one for flight sims) that can be loaded by just double-clicking a configuration file.

Note for advanced users: In Windows, you can Disable/Enable HID devices via
START >> SETTINGS >> CONTROL PANEL >> SYSTEM >> HARDWARE TAB >> DEVICE MANAGER.

Click the plus sign next to "Human Interface Devices" and you might see a couple of devices. Select a device, Right click on it and choose Disable/Enable from the drop-down list of options.

For Example:

1. All HID devices enabled 2. iFeel MouseMan disabled
Human Interface Devices - all enabled Human Interface Devices - iFeel MouseMan disabled

The search order is as follows:

  • Look for a force feedback mouse. iFeelPixel will use the first FF mouse it locates. (e.g. Logitech iFeel Mouse)

The search order is as follows:

  • If no force feedback mouse is found, Look for a DX device. DX devices are joysticks, wheels and gamepads. If more than one of these devices is present, iFeelPixel™ will use the first one listed in the "Game Controllers" or "Gaming Options" control panel. (e.g.
    Logitech WingMan Cordless Gamepad)

Windows Device Type: Windows Search Order:
Pointer 1
Mouse 2
Joystick 3
Gamepad 4
Keyboard 5
Keypad 6

 

Ghost device: How to uninstall Logitech MouseWare?

If your Logitech mouse is disconnected from your machine, but Logitech MouseWare is still installed on your machine. A "ghost" device is detected by iFeelPixel software.

Logitech MouseWare can be safely removed from Windows by clicking the Add/Remove Programs icon in the Control Panel. Select Logitech MouseWare and click the "Remove'" button.

Logitech MouseWare drivers will be removed from the system if setup finds alternate compatible drivers for a device in MSMOUSE.INF. Should this not be the case you can manually change the driver to another one as described in section 1.2.

For more information, please read: Logitech MouseWare README File

 

When I open my computer’s Device Manager and look for FALCON HAPTIC under the Universal Serial Bus Controllers category, I DO NOT see it or there is an error symbol next to it. What is wrong?
  1. Look for FALCON HAPTIC under “Other devices”.  If it is not there either, then proceed to the steps below.
  2. The problem could be that the Falcon drivers were not installed correctly. See Installing Falcon Drivers.
  3. This could be due to a bad USB cable.  If possible, please try a new cable.
  4. Change the USB port you are using to plug the Falcon into your computer.  We recommend a port on the back of the computer.  Please make sure that the USB cable is not plugged into a port on the monitor or into a USB hub.

For force feedback devices iFeelPixel only supports websites lacking native force feedback support. Be sure to use iFeelPixel with websites that do not already have native force feedback sensations, if you are using a force feedback device. If you can feel sensations when you press the iFeelPixel "Play" button but loose all sensations when you enter your website, there is a good chance the webmaster has added some level of force feedback device code into their website and iFeelPixel will not work for their website.

Solution 1: If you lose Force Feedback sensations in iFeelPixel, please enable again Haptic Feedback.

File > Haptic Feedback >> Tactile Alerts, Rumble, Vibro-Tactile, Tactile or Force Feedback

Tip for solution 1: High CPU priority should be checked.

Alternative Solution 2: If you lose Force Feedback sensations in iFeelPixel, simply exit the application and restart it.

File >> Exit

Alternative Solution 3: If you need to use iFeelPixel with websites that do already have native force feedback sensations, you must disable plugins in Internet Explorer.

How to disable plugins in Internet Explorer?
Tools >> Internet Options >> Security >> Custom Level >> Run ActiveX controls and plug-ins >> disable

Not sure if your website has native force feedback support?
Please contact us.

No sound during playback? Make sure Windows Media Player is correctly installed on your machine. By default, Windows Media player is installed on most Microsoft Windows operating system, but some versions of Microsoft Windows OS are "reduced" and media player is not installed. If you cannot hear sound, please install the latest version of Microsoft Windows Media player.

Resolution

The following is a list of procedures to try in order to get the sound working properly on your system.

Step 1 - Check the Speakers

Make sure your speakers are plugged in and turned on.

Step 2 - Check the Mixer

Make sure the appropriate playback devices are not muted in the Windows Volume Control. (or your sound card mixer)

To check the mute status of the playback devices in the Windows Volume Control, proceed as follows:

  1. Click Start, and then click Run.
  2. In the Open text box, type sndvol32.exe.
  3. Ensure that any Wave/Mp3 and MIDI mixer items are not muted.

If the sound card on your system installed its own mixer, load it up and then follow step 3 above.

Windows Volume Control

Step 3 - Test MIDI Playback Using an External MIDI File

  1. Download the sample.mid test file from the link that appears later on this page.
  2. Once downloaded, double-click on the file. You should hear a piano playing the C major scale.

sample.mid

Step 4 - Modify the MIDI Output Device for optimal performance (optional)

To change and configure the MIDI output device iFeelPixel uses to generate sound during musical playback, proceed as follows:

  1. In Control Panel, double-click Sounds and Multimedia
    (Start Menu -> Settings -> Control Panel -> Sound and Audio Devices)
  2. Click the Audio tab, and then under MIDI Music Playback , click the preferred device that this workstation should use for playing MIDI music
    • To specify the default playback or recording level for the selected device, click Volume, and then set the volume controls.
    • To display information about the selected device, click About.
  3. Click OK.
  4. Test playback. Be sure to test the playback at least a half dozen times for each output device, as there is a bug that can lead to a periodic loss of sound.
Note: When selecting a device, make sure the Technology box does not say MIDI Hardware Port. If you select this type of device, you need to have an external synthesizer hooked up to your computer in order to hear sound.

Sound and audio devices properties

Step 5 - Use a Software Synthesizer (optional)

Overview

If you own a system that doesn't have hardware capable of generating MIDI playback, you can overcome the problem by using a software synthesizer. As the name implies, a software synth is a software based utility that is capable of generating sounds from raw MIDI data.

Where Can I Get a Software Synthesizer?

The following is a list of the software synths that we are aware of. Note that most of them are shareware.

How Do I Use the Software Synthesizer After I've Installed It?

Once a software synth is installed on your system, it should become available for selection on the MIDI Setup Output page found within "Sound and Audio Devices". For information on how to access the MIDI Setup Output page, follow the step 4 (see above) to modify The MIDI Output Device Used For Playback.

 

How to Turn on internal PC speakers ability to beep? There are 2 complementary ways:

1. Registry tip:
Hive: HKEY_CURRENT_USER
Key: Control Panel\Sound
Name: Beep
Type: REG_SZ
Value: Yes (Enabled by default)

2. Just open the Device Manager, select View -> Show Hidden Devices, and enable "Beep" under "Non-Plug and Play Drivers". It works on Windows XP, and turns on even the speaker on motherboard.