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Driver updates | Sound card | Video card | Microsoft DirectX | Windows Update | Freezes | Microphone headsets | Audio Video crashes | Audio Issues Weird cracks | Tactile Mobile Phone

It Keeps Crashing

Software that crashes is generally considered a bad thing. If you experience a crash or if you think iFeelPixel™ TactileWare causes a crash in some other application, let us know! Please include as much information as you can about your system specifications, the steps that seem to consistently cause the crash and a list of other applications running at the time of the crash. This will help us immensely in tracking down the bug. You can use the bug report tool.
See: Help >> Bug Report

An error handler has been added to the software.
Maybe you'll get an error dialog box, for example:

Bug image example

Tip for Windows users:
While the error might not mean much to you, the information in the dialog box can be very helpful to tech support people you might call about the problem. While your helpers don't need to see the actual dialog box, they do need to know what the dialog box said. An easy way to get that info is to click on the dialog box, then hold down the CTRL key and then press the C key (CTRL+C). This copies the contents of the dialog box to the clipboard. Now you can paste the text into an email message by using CTRL+V or by using the PASTE command.

Please report any bug. Thanks!

Make sure you use the latest Haptic driver for your device (SteelSeries Rival 500/700, iFeel Mouse, Novint Falcon)
Fix Rival 700 firmware error SteelSeries Rival 700 firmware update problem solved
Analyse, monitor, rate or test your computer and its individual components. Get detailed information about all the components of your computer.
Free Driver Update Software
Device Doctor is a freeware Windows application that scans your computer hardware and checks to see if there are new driver updates available for your devices. It also locates drivers for "unidentified devices" in the Windows Device Manager.
Speccy is an advanced System Information tool for your PC.

iFeelPixel should work with all DirectX compatible sound cards correctly installed.

No sound?
Please upgrade Microsoft Windows Media player.

Sound issue?
It's recommended to update your Sound card driver:
DirectX compatible sound card drivers

Sound card information and help

iFeelPixel should work with all DirectX compatible video cards correctly installed.

Video issue?
It's recommended to update your Video card driver:
DirectX compatible video card drivers

List of cheap Video cards...

Video card information and help

Information about Microsoft DirectX
Windows Update is the online extension of Windows that helps you get the most out of your computer.
The program freezes (locks-up, crashes, hangs-out ...) or PC reboot

Note: this is not an iFeelPixel-specific error, but is related to the software/hardware configuration. If iFeelPixel freezes, other games/program will freeze with the same configuration.

To solve the problem:
1. First of all, restart your PC Sometimes, these strange errors are caused by a temporary conflict with some drivers or programs.

2. Some opened applications can create the problem.
Please close all open programs, then run iFeelPixel.

3.
a. The problem can be related to the Video Card drivers.
You can check the web page of your Video Card manufacturer for updated drivers. To see the Video card you are using, click on View >> Control Panel >> Display >> Settings tab >> Advanced button >> Adapter tab.

b. The problem can be related to the Sound Card drivers.
You can check the web page of your Sound Card manufacturer for updated drivers. To see the Sound card you are using, click on View >> Control Panel >> Sound and Audio Devices >> Hardware tab.

4.
a. Some advanced video cards can create problems.
Click on View >> Control Panel >> Display >> Settings tab >> Advanced button >> Troubleshooting tab. Decrease the video hardware acceleration to correct possible problems. Try all positions from "Full" to "None".

b. Some advanced sound cards can create problems.
Click on View >> Control Panel >> Sound and Audio Devices >> Audio tab >> Advanced button >> Performance tab. Decrease the audio hardware acceleration to correct possible problems. Try all positions from "Full" to "None".

Microphone headsets

ViviTouch Headphone
ViviTouch Headphone

Microphone headsets may not run at the same time with iFeelPixel depending on your sound card. iFeelPixel appears to run fine with microphone headsets using later sound cards, but not all sound cards will support headsets with iFeelPixel.

We recommend you to use headsets with ViviTouch Technology. You may disable the Microphone headset to improve the sound quality.

List of cheap Microphone Headsets...

iFeelPixel crashes when I play video or audio (ActiveMovie crashes)

iFeelPixel may crash because you don't have the proper codecs installed to play the file, or they are improperly installed. If this is the case, remove existing codec packages (such as Nimo) and download the Microsoft Windows Media player. It should work well for playing back video and audio files.

Know issues:
"QUARTZ.DLL" causes crashes. It seems to be an audio/video decoder. Apparently there is a number of problems with older versions of the file, so you might want to try and find a newer one.

Alternative install:
List of Codecs & Filter pack (DivX, FFdshow, Tsunami)

Audio Issues with CpuIdle

Weird cracks in music with RMClock enabled

1. My audio is all scratchy when CpuIdle (or RMclock) is running.
2. When I run CpuIdle (or RMclock) I hear terrible static noise or buzzing sound through the speakers attached to my sound card. What's up?
ImmRAPIStub.exe Crash

You receive a generic error when you use iFeelPixel with a tactile mobile phone and you try to exit out of the software.

Solution: close the ImmRAPIStub error window, next time you start the application, try to increase or decrease priority.

Software closes abruptly After the activation process, if this software closes abruptly, there is a problem of compatibility on your machine. Please contact us to fix this issue with our remote assistance.

 

Know issues >>